FAQs
Answers to frequently asked questions.
By Janet1 author20 articles
- I noticed that an extra cable and a seat strap are missing from my package. Why is that?
- What are the FOLDED dimensions of the WIDE model?
- My $15 discount disappeared from my order. What should I do?
- Do you ship to Canada
- How can I get this shipped to Hawaii?
- Becoming a Rolloy Dealer or Partner
- Does seat open for storage
- What are the wheels made of?
- What are the round things with reflectors that extend?
- Can the backrest be safely removed after it is installed?
- How can I install the backrest?
- Cart Shows the Wrong Color
- Once the rollator is folded, is there a clip or latch to keep it closed?
- How can I pull the rollator when it is folded?
- How do I raise the height of the handles?
- How to Remove Product Protection from Your Order
- Do you ship to Alaska or Hawaii?
- Do all four wheels turn, or are the two back wheels stationary?
- Is the Wide rollator available in Pink, Purple, or Blue? What colors are available for the Wide model? How is the Wide model different from the Standard model?
- Is the Rolloy rollator suitable for shorter users?